Method and system for managing limited use coupon and coupon prioritization

ABSTRACT

A system for managing coupon redemption and prioritization is provided. According to one aspect of the system, the system allows an electronic coupon or reward to be redeemed a specific number of times. The specific number of times may range from one to infinity. According to another aspect of the system, the system automatically resolves any redemption conflict associated with the concurrent redemption of electronic coupon(s) and paper-based coupon(s) by using certain predefined rules and logic.

CROSS-REFERENCES TO RELATED APPLICATION

The present application claims the benefit of priority under 35 U.S.C. §119 from U.S. Provisional Patent Application Ser. No. 60/410,554,entitled “METHOD AND SYSTEM FOR MANAGING LIMITED USE COUPON AND COUPONPRIORITIZATION”, filed on Sep. 13, 2002, the disclosure of which ishereby incorporated by reference in its entirety for all purposes.

BACKGROUND OF THE INVENTION

The present invention generally relates to coupon redemption and, morespecifically, to a method and system for managing coupon redemption andprioritization.

Conventional, existing paper-based coupon systems do not provide anyautomated means to monitor and/or limit the number of coupons that areredeemed by an individual or household. As a result, in situations wherethere are supposedly artificial limits on the number of coupons that canbe redeemed by an individual or household, these limits cannot beeffectively enforced. Due to the inability to monitor and limit thenumber of redeemable coupons, merchants or manufacturers sponsoring thecoupons may suffer loss of revenues.

Additionally, paper coupons present an obvious opportunity forfraudulent copying that can be mitigated only by serially numbering eachcoupon and recording the use of each coupon via an on-line, real-timesystem. Such preventive measures would significantly increase the costof paper-based coupon systems and, thus, are rarely employed.

Furthermore, existing smart card-based (and other card-based) loyaltysystems also, in general, do not provide the means to limit couponredemptions to a variable value determined by the coupon or rewardprogram sponsor. Consequently, the coupon can only be redeemed once oran unlimited number of times. Each time a paper coupon or electronicreward is offered, the reward program sponsor need to determine themaximum cost associated with the redemption of such rewards in order tobuild a budget and business case for launching the reward program.Additionally, the strategy to be employed by the reward sponsor willdictate whether a single use, unlimited use or a specified number ofuses would best achieve the objectives of the rewards program. Theinability to limit coupon redemptions therefore makes it exceptionallydifficult to establish a realistic maximum budget to fund the rewardsattributed to redeemed coupons since use is dictated not only bycardholder activation but also by frequency of use.

Moreover, existing paper-based coupon and smart card-based loyaltysystems do not provide any automated means to enforce rules associatedwith the combined redemption of coupons. Therefore, enforcement isgenerally performed manually (by reading the rules printed on eachcoupon) or enforcement is programmatically defined within the merchant'spayment system application for each coupon that might be presented.Since the cost of continued updates to the merchant payment system wouldbe prohibitive, redemption information is generally left to the clerk.

Similar issues exist for the prioritization of redemption of multiplecoupons associated with a single transaction. Although this might behandled programmatically, the variety of coupon types and the sheervolume of coupons that might be presented at the merchant register wouldmake software maintenance extremely cost prohibitive. As a result,coupons are generally applied in the order received.

Each reward (whether in the form of a paper coupon or an electronicprogram stored on a card or in a terminal) must be defined with aspecific set of rules and legal restrictions in order to comply withlegal requirements for disclosure to its potential recipients.Accordingly, those rules and legal restrictions must be enforced inorder to insure that all recipients are receiving the same fair andimpartial benefit. Therefore, rewards sponsors must define not onlythese rules but must also provide some level of assurance that themerchants that distribute the rewards can facilitate enforcement.Correspondingly, the rewards sponsor also establishes the rules in orderto insure that the benefit derived by the recipient is consistent withthe sponsor's business and financial plan and to insure that the rewardcreates an appropriate incentive for the consumer to perform the desiredpurchase behavior. Once electronic rewards are introduced, thechallenges associated with rules enforcement become significantly morecomplex.

Hence, it would be desirable to provide a method and system that iscapable of efficiently managing coupon redemption and prioritization.

BRIEF SUMMARY OF THE INVENTION

A system for managing coupon redemption and prioritization is provided.According to one exemplary aspect of the system, the system allows anelectronic coupon or reward to be redeemed a specific number of times.The specific number of times may range from one to infinity.

According to another exemplary aspect of the system, the systemautomatically resolves any redemption conflict associated with theconcurrent redemption of electronic coupon(s) and paper-based coupon(s)by using certain predefined rules and logic.

The present invention as described herein provides a number of benefitsand advantages. For example, merchants would benefit from the use of thepresent invention since rules enforcement can be automated and appliedat the token level. This reduces transaction time and the burden onclerks. Furthermore, the risk of coupon rejection by the program sponsordue to illegal and/or repeated use of a specific reward can bemitigated.

Reference to the remaining portions of the specification, including thedrawings and claims, will realize other features and advantages of thepresent invention. Further features and advantages of the presentinvention, as well as the structure and operation of various embodimentsof the present invention, are described in detail below with respect toaccompanying drawings, like reference numbers indicate identical orfunctionally similar elements.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a simplified block diagram illustrating one exemplaryembodiment of the present invention;

FIG. 2 is a flow diagram illustrating the reward redemption process flowin accordance with an exemplary aspect of the present invention;

FIG. 3 is a table showing an illustrative situation under whichconflicts are resolved between paper-based and electronic coupons inaccordance with an exemplary aspect of the present invention; and

FIG. 4 is a flow diagram illustrating the redemption conflict resolutionprocess flow in accordance with an exemplary aspect of the presentinvention.

DETAILED DESCRIPTION OF THE INVENTION

The present invention in the form of one or more exemplary embodimentswill now be described. FIG. 1 is a simplified block diagram illustratingone exemplary embodiment of the present invention. According to thisexemplary embodiment, the system 10 includes a reward host 12, amerchant system 14, a number of card acceptance devices (CADs) 16 and anumber of tokens 20. The reward host 12 is responsible for handlingtransactions generated by reward program participants. The reward host12 is configured to communicate with the CADs 16 via the merchant system14 thereby allowing reward transactions to be processed. The merchantsystem 14 further includes an open program engine (OPE) 18. The OPE 18includes control logic that is used to control processing of atransaction under the reward program and facilitate communicationbetween the reward host 12 and the CADs 16. In one exemplaryimplementation, the OPE 18 is a card acceptance point device softwaremodule that interacts with the merchant system 14 to facilitatecommunications between the reward host 12 and the CADs 16.Alternatively, the functionality of the OPE 18 can be integrated intothe merchant system 14. It should be further understood that, inalternative embodiments, the system 10 may include multiple merchantsystems, each merchant system having its corresponding OPE andassociated CADs. In other words, the reward host 12 is capable ofhandling coupon redemption and prioritization on multiple merchantsystems. In an alternative exemplary embodiment, the OPE 18 can beimplemented on a device coupled to the Internet.

In one exemplary implementation, the reward host 12 is a computer serverhaving a number of software applications. These software applicationsmanage a list of reward program participants which are each uniquelyidentified and maintain information relating to different rewardprograms. As will be further described below, the reward host 12 usesinformation relating to different reward programs to uploadcorresponding reward program parameters and other messages to each CAD16.

Each CAD 16 is equipped to receive and communicate with the token 20provided by a reward program participant. The token 20 contains, amongstother things, information that is specific to the reward programparticipant, such as, reward programs that the participant is eligibleto participate in and rewards accumulated in the corresponding rewardprograms. In one exemplary implementation, the token 20 is a smartcard.It should be understood that the token 20 includes other types ofportable devices including, for example, a cellular phone, a personaldigital assistant (PDA), a pager, a payment card (such as, a credit cardand an ATM card), a security card, an access card, smart media, atransponder, and the like.

Each CAD 16 is enabled with application software that providesdevice-specific functionality as well as the capability to interact withthe reward host 12, to receive downloads of new reward programs andother security updates and to forward batched loyalty transactions backto the reward host 12 when appropriate. The application software alsoenables the CAD 16 to securely interact with the token 20 in atransaction to determine if the reward program participant has qualifiedfor a specific reward and to facilitate both the earn process (additionof a reward benefit to the token) and the redemption process (utilizingeither a stored reward on the token or an electronic coupon).Preferably, the application software stores a limited quantity oftransaction batches for delivery to the reward host 12. Furthermore, theapplication software also stores parameters for new loyalty or rewardprograms for current day or future day activation.

CADs 16 can be incorporated into or integrated with a number ofdifferent devices including, for example, smart card enabled point ofsale terminals, kiosks, vending machines and electronic cash registers.In other exemplary embodiments, the CAD 16 can be any token acceptancedevices that are capable of communicating with the token 20 including apoint-of-sale device, a cellular phone, a personal digital assistant(PDA), a personal computer (PC), a tablet PC, a handheld specializedreader, a set-top box, an electronic cash register, a virtual cashregister, a kiosk, a security system, an access system, and the like.

According to one exemplary aspect of the system 10, the system 10 isable to monitor, manage and limit the number of times a reward or couponcan be redeemed on the token 20. The system 10 is also able to stopcoupon accumulation once a redemption limit has been reached on thetoken 20. Furthermore, the system 10 allows a program administrator toset a limit to the number of times an immediate or delayed coupon orseries of punches can be redeemed for a loyalty or reward program.

In an exemplary embodiment, the system 10 includes a set of softwarecomponents that allow a reward sponsor to determine or set the specificnumber of times (e.g., from one (1) to unlimited) when the reward can beredeemed by a specific token 20 during a specified time period ofvalidity. This set of software components is distributed amongst thereward host 12, the CAD 16 and the token 20.

One software component is an application that resides in or providessupport to the CAD 16. This CAD application includes, among other rewardspecific elements, a variable field that can be set at the reward host12 when the loyalty or reward program is originally defined andestablished. The variable field is a redemption limit parameter. Thevalue of the redemption limit parameter represents the maximum number oftimes that the reward, once earned, can be redeemed. Alternatively, theredemption limit parameter can be stored in the OPE 18. The CAD 16 iscapable of handling multiple reward programs. As a result, there may bemultiple redemption limit parameters corresponding to the multiplereward programs.

Another software component is within an applet stored on the token 20(e.g., a smartcard or other portable device). This token componentincludes a dynamic data field that is updated each time thecorresponding reward is redeemed. The dynamic data field is a redemptiontally parameter. Similarly, since the token 20 may contain informationrelating to multiple reward programs that the reward program participantis eligible to participate in, the token 20 may also contain multiplecorresponding redemption tally parameters.

When the reward program participant performs a qualifying transactionunder a selected reward program during the reward validity period, theCAD application queries the token 20 to obtain the value stored in thecorresponding redemption tally parameter within the token component.This value is then compared to the value of the appropriate redemptionlimit parameter stored within the CAD application. If the value of theredemption tally parameter is equal to that of the redemption limitparameter, the reward is not applied to the transaction. If the value ofthe redemption tally parameter is zero or any value less than the valueof the redemption limit parameter, the reward is applied to thetransaction.

FIG. 2 is a flow diagram illustrating the reward redemption process flowin accordance with an exemplary embodiment of the present invention.Referring to FIG. 2, at 30, a program administrator who is responsiblefor managing the loyalty or reward program creates respective redemptionlimits for one or more rewards that are available under that rewardprogram. The redemption limits can be based on a number of conditions,for example, the types of rewards or the identity of the reward programparticipants or a combination of both. For instance, a certain type ofreward may be designed to have a redemption limit that is different fromother types of rewards, or reward program participants may be allowed tohave varying corresponding redemption limits depending on qualificationsof the reward program participants. Based on the disclosure andteachings provided herein, a person of ordinary skill in the art willappreciate how to design the appropriate redemption limits depending onthe constraints and/or design of each reward program. In an exemplaryimplementation, the program administrator uses a user interface providedby the reward host 12 to create the desired redemption limits. Theredemption limits are then stored in the reward host 12. Furthermore,reward host 12 also allows the reward program sponsor to subsequentlymodify the desired redemption limits due to, for example, new conditionsand/or changes to the reward program imposed by the reward programsponsor.

At 32, the reward host 12 forwards information relating to theredemption limits to the appropriate OPEs 18. In an exemplary aspect, inorder to optimize computing resources, the appropriate OPEs 18 aredetermined based on whether such OPEs 18 need to handle transactions forthe particular reward program associated with the redemption limits. Theinformation relating to the redemption limits is then subsequently usedby the OPEs 18 to control the reward redemption process. Since theredemption limits can be modified, the reward host 12 periodicallyforwards any modified redemption limit(s) to the appropriate OPEs 18.

At 34, a reward program participant uses his/her token 20 to initiate atransaction with the CAD 16. A token image is retrieved by the CAD 16from the token 20. The token image includes information about the rewardprogram participant, such as, reward programs that the reward programparticipant is eligible for, rewards earned and rewards redeemed.Transaction details are also provided by the reward program participantto the CAD 16. For example, the reward program participant may indicateto the CAD 16 which reward program s/he wishes to apply to thetransaction as well as the reward selected for redemption under thatreward program. In certain situations, the reward program may allowmultiple rewards to be selected and applied to the transaction; in othersituations, the transaction may qualify for redemption under multiplereward programs.

At 36, the CAD 16, in turn, initiates processing of the transaction withthe OPE 18. In an exemplary implementation, the token image and thetransaction details are passed by the CAD 16 to the OPE 18 forprocessing.

At 38, the OPE 18 identifies the selected reward program and thecorresponding selected reward that are to be applied to the transactionand extracts the appropriate redemption tally parameter from the tokenimage and then compares it against the appropriate redemption limitparameter that has been previously provided by the reward host 12.

At 40, if the OPE 18 determines that the redemption tally parameter isgreater than or equal to the redemption limit parameter, then theselected reward program and the corresponding selected reward are notapplied to the transaction. On the other hand, if redemption tallyparameter is less than the redemption limit parameter, the transactionis processed according to the rules of the selected reward program. Aspart of the processing, the redemption tally parameter is incrementedappropriately and the token image is updated to incorporate the latestreward program information relating to the reward program participant.

At 42, the OPE 18 then forwards the updated token image to the CAD 16.At 44, the CAD 16, in turn, updates the token 20 with the updated tokenimage. At 46, once the token 20 successfully receives the updated tokenimage, the token 20 forwards an acknowledgment to the CAD 16. At 48,upon receiving the acknowledgment, the CAD 16 forwards a confirmation ofthe token update to the OPE 18. At 50, upon receiving the confirmation,the OPE 18 forwards the processed reward and transaction results to theCAD 16. At 52, the CAD 16 stores the processed reward and transactionresults in a report queue or batch. Contents of the report queue orbatch are periodically uploaded to the reward host 12 for reporting andtabulation.

It should be noted that the respective functionality performed by theCAD 16 and the OPE 18 can be combined or distributed between the CAD 16and the OPE 18 depending on the various factors, such as, design and/orsystem constraints. For example, the redemption limit parameter can bestored in the CAD 16 as mentioned above, and the control logic forchecking the redemption limit parameter against the redemption tallyredemption can be implemented on the CAD 16 as well. Based on thedisclosure and teachings provided herein, a person of ordinary skill inthe art will know of other ways and/or methods to distribute thecollective functionality of the CAD 16 and the OPE 18 in variousdifferent configurations in an integrated or modular manner. While theforegoing description illustrates a reward redemption process, it shouldbe understood that the system as described herein may also be used tomonitor and control other aspects or processes relating to a reward.

According to another exemplary aspect of the system 10, the system 10 isable to prioritize multiple coupon redemptions. The system 10 is able toresolve redemption conflicts between two or more rewards or coupons. Therules and logic used to resolve redemption conflicts are maintained bythe system 10. For example, the system 10 is able to resolve redemptionconflicts between a paper-based coupon and an electronic coupon, both ofwhich are redeemable for the same reward. In one illustrative situation,if an electronic coupon on the token 20 and a paper-based coupon of thesame type (e.g. both are manufacturer or both are store coupons) arepresented for redemption for the same SKU item during a singletransaction, the paper-based coupon is redeemed first. Alternatively,the redemption order may be reversed depending on other constraints,such as, the rules specified by the reward program sponsor.

If a paper-based coupon from a manufacturer has been applied to aspecific item, then the manufacturer's electronic coupon on the token 20is not applied to the same item in the same transaction. Furthermore,loyalty or reward is delayed till the next transaction whenmanufacturers paper-based coupons and electronic coupons with identicalproduct codes (e.g., SKU, bar code DPCI) are presented. FIG. 3 is atable showing the foregoing illustrative situation under which conflictsare resolved between paper-based and electronic coupons in accordancewith one exemplary set of business rules of the present invention.

In an exemplary embodiment, the system 10 includes a set of softwarecomponents that allow a reward program sponsor to define thecircumstances under which one or more electronic rewards or couponsstored on the token 20 (e.g. smartcard) can be applied and/or redeemedto a particular transaction when a paper-based coupon is also presented.It should also be noted that the system 10 includes devices that arecapable of capturing information from a paper-based coupon. Such devicesinclude, for example, a bar code scanner or other similar types ofdevices.

One software component is an application that resides in or providessupport to the CAD 16. This CAD application 16 includes, among otherreward specific elements, a data field that can be set at the rewardhost 12 when the loyalty or reward program is originally defined andestablished. This field represents the coupon type (e.g., manufacturer,store, etc.). Other priorities may be assigned to this coupon typefield. The CAD application has control logic that automatically allowsor disallows the use of an electronic coupon when a reward programparticipant concurrently presents a paper-based coupon to be applied tothe same purchase transaction. The coupon type field is used to indicatethe source of the reward or discount being offered, whether in-store ormanufacturer. The OPE 18 uses this information to allow taxes to becalculated correctly and enforce the redemption priority betweenpaper-based coupons and electronic coupons.

The coupon type field is optional. In one exemplary embodiment, thecoupon type field is a one-byte flag and may have the following values:

“NULL” for “not specified”;

“S” for “store”;

“M” for “manufacturer”; and

“O” for “other”.

If not used or required, the coupon type field can be set to space.

Additional control logic within the CAD application defines the logicalorder (priority) in which paper-based coupons and electronic coupons areto be applied to the same purchase transaction, if either a paper-basedcoupon and an electronic coupon can be applied.

The CAD application further maintains other types of informationrelevant to the corresponding loyalty or reward programs. For example,the CAD application may maintain two fields, a store paper couponquantity field and a manufacturer coupon quantity field.

Data in the store paper coupon quantity field is sent from the CAD 16 tothe OPE 18 and is used to indicate which and how many items have alreadybeen used in store paper coupon redemptions. In one implementation, thisfield is a 3-digit numeric field and may have a value in the rangebetween “0-999”. A value of “0” means a store paper coupon was notredeemed against this item.

Data in the manufacturer coupon quantity field is also sent from the CAD16 to the OPE 18 and is used to indicate which and how many items havealready been used in manufacturer paper coupon redemptions. In oneimplementation, this field is a 3-digit numeric field and may have avalue in the range between “0-999”. A value of “0” means a manufacturerpaper coupon was not redeemed against this item.

Another software component is an application that is stored within themerchant payment system (e.g., electronic cash register, storecontroller, etc.). This application records the submission ofpaper-based coupons by type (e.g., manufacturer, store, etc.) as thereward program participant presents such coupons to the cashier forredemption. This application interacts with the CAD 16 and CADapplication.

When the reward program participant performs a qualifying transactionduring the validity period of the electronic coupon and the rewardprogram participant concurrently presents one or more paper coupons, themerchant payment system application queries the CAD application todetermine if any electronic rewards can be applied to the transaction.If the CAD application determines that an electronic reward can beapplied, the merchant payment system application then reads the list ofpaper-based coupons that have been presented with the transaction anddetermines if any of the paper-based coupons conflicts with any of theelectronic coupons. For example, a conflict may occur because at leastone paper-based coupon and one electronic coupon apply to the sameproduct number. In the event a conflict is detected, the CAD applicationutilizes embedded logic to determine whether or not the electroniccoupon should be applied in addition to the paper-based coupon. If it isdetermined that both the paper-based coupon and the electronic couponcan be applied, the CAD application informs the merchant payment systemapplication of the value of the electronic coupon to be applied. On theother hand, if it is determined that there is a conflict between thepaper-based coupon and the electronic coupon, the CAD applicationinforms the merchant payment system accordingly and, if appropriate,stores the electronic coupon within the memory of the token 20 forfuture use by the reward program participant.

FIG. 4 is a flow diagram illustrating the redemption conflict resolutionprocess flow in accordance with an exemplary aspect of the presentinvention. Referring to FIG. 4, at 60, the program administrator who isresponsible for managing the loyalty or reward program createsrespective redemption resolution rules for one or more rewards that areavailable under that reward program. The redemption resolution rules canbe based on a number of conditions. Based on the disclosure andteachings provided herein, a person of ordinary skill in the art willappreciate how to design the appropriate redemption resolution rulesdepending on the constraints and/or design of each reward program. In anexemplary implementation, the program administrator uses the userinterface provided by the reward host 12 to create the desiredredemption resolution rules. The redemption resolution rules are thenstored in the reward host 12. Furthermore, the reward host 12 allows thereward program sponsor to subsequently modify the redemption resolutionrules due to, for example, new conditions and/or changes to the rewardprogram imposed by the reward program sponsor.

At 62, the reward host 12 forwards information relating to theredemption resolution rules to the appropriate OPEs 18. In an exemplaryaspect, in order to optimize computing resources, the appropriate OPEs18 are determined based on whether such OPEs 18 need to handletransactions for the particular reward program associated with theredemption resolution rules. The information relating to the redemptionresolution rules is then subsequently used by the OPEs 18 to control theredemption resolution process. Since the redemption resolution rules canbe modified, the reward host 12 periodically forwards any modifiedredemption resolution rule(s) to the appropriate OPEs 18.

At 64, a reward program participant initiates a transaction usinghis/her token 20 and at least one paper-based coupon. For example, thereward program participant presents his token 20 and the paper-basedcoupon to a clerk. In some situations, two or more paper-based couponscan be presented for redemption.

At 66, the clerk scans the presented paper-based coupon into the CAD 16thereby allowing relevant information to be retrieved. The clerk alsoinserts the token 20 into the CAD 16 thereby allowing the token image tobe retrieved by the CAD. The token image includes information about thereward program participant, such as, reward programs that the rewardprogram participant is eligible for, electronic coupons representingrewards earned and available for redemption, and rewards redeemed.Transaction details may also be provided by the clerk to the CAD 16. Forexample, the clerk may indicate to the CAD 16 which reward program thereward program participant wishes to apply to the transaction as well asthe electronic coupon selected for redemption under that reward program.In some situations, multiple electronic coupons may be selected forredemption.

At 68, the CAD 16 initiates processing of the transaction with the OPE18. In an exemplary implementation, the token image, informationretrieved from the presented paper-based coupon(s) and the transactiondetails are passed by the CAD 16 to the OPE 18 for processing.

At 70, the OPE 18 determines whether there is any conflict with theconcurrent redemption of the selected electronic coupon and thepresented paper-based coupon. If it is determined that there is aconflict, the OPE 18 uses the redemption resolution rules to resolve theconflict. For example, in one situation, if redemption of the electroniccoupon and the paper-based coupon is mutually exclusive (as in a casewhere both the electronic coupon and the paper-based coupon areessentially the same reward offered by the same sponsor) and thepaper-based coupon takes priority over the electronic coupon, then theredemption of the electronic coupon is deferred; in another situation,concurrent redemption of the electronic coupon and the paper-basedcoupon may be allowed (as in a case where the electronic coupon is amanufacturer reward and the paper-based coupon is a store reward). Basedon the disclosure and teachings provided herein, a person of ordinaryskill in the art will appreciate how to resolve redemption conflict invarious types of situations.

At 72, the processing results are forwarded by the OPE 18 to the CAD 16.The CAD 16 may then display the processing results appropriately to theclerk and/or the reward program participant. For example, the CAD 16 mayinform the reward program participant that the previously selectedelectronic coupon has not been redeemed due to the redemption of thepaper-based coupon, or vice versa. In addition, the CAD 16 may alsoupdate the token image of the token 20 based on the processing results.For example, if the previously selected electronic coupon is redeemed,the token image on the token 20 is updated to reflect such redemption.

While the foregoing description illustrates a coupon prioritizationprocess between a paper-based coupon and an electronic coupon, it shouldbe understood that the system as described herein may also be used tohandle coupon prioritization between other types of coupons. Forexample, the system 10 may be used to resolve redemption conflictbetween two paper-based coupons respectively offered by a manufacturerand a store. The present invention can also be extended to apply toother types of prioritization process between two electronic documents.For example, the present invention can be applied to manage theprioritization between a smartcard coupon and an electronic giftcertificate represented by a discount number. Based on the disclosureand teachings provided herein, a person of ordinary skill in the artwill know how to apply the present invention to other types ofsituations.

The system 10 as described above includes a number of softwarecomponents. It should be understood that in addition to theconfigurations described above, the software components may bedistributed in other manners, integrated or modular or otherwise,amongst the various components of the system 10 to achieve the samecollective functionality, depending on factors such as the design andresource constraints of the system 10.

The system 10 as described above can be used and applied in manydifferent situations. For example, the system 10 can be used with anysmartcard-based loyalty program which stores loyalty data in distinctareas (slots) within a card applet and utilizes an intelligent softwareapplication within the CAD 16 and/or acceptance point payment system toperform logical calculations for the application of rewards to purchasetransactions.

It is understood that the examples and embodiments described herein arefor illustrative purposes only and that various modifications or changesin light thereof will be suggested to persons skilled in the art and areto be included within the spirit and purview of this application andscope of the appended claims. All publications, patents, and patentapplications cited herein are hereby incorporated by reference for allpurposes in their entirety.

1-22. (canceled)
 23. A system for resolving coupon redemption conflicts,comprising: a token configured to store an electronic coupon redeemablefor a corresponding reward under a reward program; and a tokenacceptance device configured to receive information relating to apaper-based coupon, the token acceptance device further configured tostore a set of rules pertaining to redemption of the electronic couponand the paper-based coupon, the token acceptance having control logicconfigured to use the set of rules to determine whether there is aconflict when the electronic coupon and the paper-based coupon areconcurrently presented for redemption.
 24. The system of claim 23further comprising: a reward host configured to allow a reward programsponsor to define the set of rules and communicate the set of rules tothe token acceptance device.
 25. The system of claim 24 wherein thereward host is further configured to allow the reward program sponsor tochange the set of rules in response to one or more conditions.
 26. Thesystem of claim 23 wherein the token includes one of a smartcard card, acellular phone, a personal digital assistant, a pager, a payment card, asecurity card, an access card, smart media and a transponder.
 27. Thesystem of claim 23 wherein the token acceptance device includes one of apoint-of-sale device, a cellular phone, a personal digital assistant(PDA), a personal computer (PC), a tablet (PC), a handheld specializedreader, a set-top box, an electronic cash register, a virtual cashregister, a kiosk, a security system, and an access system.
 28. Thesystem of claim 23 wherein when it is determined that there is aconflict, redemption of either the electronic coupon or the paper-basedcoupon is deferred.
 29. A system for resolving coupon redemptionconflicts, comprising: a reward host configured to store a set of rulespertaining to the redemption of an electronic coupon and a paper-basedcoupon; and a token acceptance device configured to receive the set ofrules from the reward host, the token acceptance device furtherconfigured to receive information relating to the paper-based coupon anda token, the token having stored thereon the electronic coupon; whereinupon receiving indication that the electronic coupon and the paper-basedare concurrently presented for redemption, the token acceptance deviceuses the set of rules to determine whether the concurrent redemption ofthe electronic coupon and the paper-based coupon will result in aconflict.
 30. The system of claim 29 wherein the reward host is furtherconfigured to allow a reward program sponsor to define the set of rulesand communicate the set of rules to the token acceptance device.
 31. Thesystem of claim 30 wherein the reward host is further configured toallow the reward program sponsor to change the set of rules based on oneor more conditions.
 32. The system of claim 29 wherein upon determiningthat there is a conflict, redemption of either the electronic coupon orthe paper-based coupon is deferred.
 33. The system of claim 29 whereinthe token includes one of a smartcard card, a cellular phone, a personaldigital assistant, a pager, a payment card, a security card, an accesscard, smart media and a transponder.
 34. The system of claim 29 whereinthe token acceptance device includes one of a point-of-sale device, acellular phone, a personal digital assistant (PDA), a personal computer(PC), a tablet PC, a handheld specialized reader, a set-top box, anelectronic cash register, a virtual cash register, a kiosk, a securitysystem, and an access system.
 35. A system for managing couponredemption and conflict resolution, comprising: a reward host configuredto store a redemption limit and a set of rules pertaining to redemptionof an electronic coupon and a paper-based coupon, the redemption limitrepresenting the maximum number of times the electronic coupon isallowed to be redeemed by a holder of the token for a correspondingreward under a reward program; and a token acceptance device configuredto: receive the redemption limit and the set of rules from the rewardhost, receive a token and its associated token image, the token imageincluding the electronic coupon and a redemption tally, the redemptiontally representing the number of times the electronic coupon has beenredeemed by the holder, and receive information relating to thepaper-based coupon; wherein upon receiving indication that theelectronic coupon is to be redeemed, the token acceptance devicecompares the redemption limit and the redemption tally and determineswhether the electronic coupon is allowed to be redeemed; and whereinupon receiving indication that the electronic coupon and the paper-basedcoupon are concurrently presented for redemption, the token acceptancedevice uses the set of rules to determine whether the concurrentredemption of the electronic coupon and the paper-based will result in aconflict.
 36. The system of claim 35 wherein the reward host is furtherconfigured to allow a reward program sponsor to establish the redemptionlimit and communicate the redemption limit to the token acceptancedevice.
 37. The system of claim 36 wherein the reward host is furtherconfigured to allow the reward program sponsor to change the redemptionlimit based on one or more conditions.
 38. The system of claim 36wherein the redemption limit is established based on one or morecriteria that are specific to the holder of the token.
 39. The system ofclaim 35 wherein the reward host is further configured to allow a rewardprogram sponsor to define the set of rules and communicate the set ofrules to the token acceptance device.
 40. The system of claim 39 whereinthe reward host is further configured to allow the reward programsponsor to change the set of rules based on one or more conditions. 41.The system of claim 35 wherein upon determining that there is aconflict, redemption of either the electronic coupon or the paper-basedcoupon is deferred.
 42. The system of claim 35 wherein the tokenincludes one of a smartcard card, a cellular phone, a personal digitalassistant, a pager, a payment card, a security card, an access card,smart media and a transponder.
 43. The system of claim 35 wherein thetoken acceptance device includes one of a point-of-sale device, acellular phone, a personal digital assistant (PDA), a personal computer(PC), a tablet PC, a handheld specialized reader, a set-top box, anelectronic cash register, a virtual cash register, a kiosk, a securitysystem, and an access system.